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// Best Coach & Minibus Hire Company in London, Ilford and Essex

Terms and Conditions

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General Terms and Conditions

Cancellation Policy – If you cancel outside of 72 hours, you may still be liable for rental charges. If you have already been charged, then under no circumstance will any rental be refunded. If you have confirmed your booking with a deposit, then the deposit will not be refundable. To avoid any cancellation charges, we will allow for you to change the dates of your hire, this is subject to availability and at the discretion of our retail branch.

Termination – We may terminate an agreement at any time, with or without cause, effective immediately.

Breakdown Cover – Breakdown cover is included in all hires, if you have a breakdown, you can contact the number on your rental agreement. If it is within office hours, you may call our retail branch and they can arrange assistance on your behalf. If it is out of hours, please contact our breakdown number and help will be arranged. Our breakdown cover is provided by RAC.

Late Returns – If a vehicle is returned later than the time stipulated on your rental agreement then additional charges will be applicable, in some cases an additional day’s rental may be charged. If you are running late, please let our retail branch know.

Age Requirements – The minimum age to hire with us is 25 years old, if you are younger, please contact our retail branch to see if we can get you insured.

Deposits – Security deposits are required on all hires. This is refundable at the end of the hire as long as there is no damage to the vehicle or any outstanding parking fines. We will hold the deposit for 7 working days, in case we receive any parking fines for the vehicle that you have hired. After 7 working days we will then process the refund and it can take 3-5 working days for you to receive your deposit.

Jurisdiction and Applicable Law – Except to the extent any applicable law provides otherwise, the agreement and any access to or use of our services will be governed by the laws of the UK. The proper venue for any disputes arising out of or relating to the agreement and any access to or use of our services will be the state and federal courts located in UK.